Technical Support Engineer

Chuo City, Japan💼 Full-time🗓 2026-10-05 → 2026-10-07

Core

Application Support Engineer ensuring system stability and resolving technical issues for global eCommerce clients.

Role type

Senior IC technical support engineer

Builds

High-availability cross-border eCommerce solutions for tier 1 retailers and online brands

Domain

eCommerce / Cross-border trade (via careerplan.io/jobs/62-002-77-07D-technical-support-engineer)

Deliverable

client delivery

Required skills

troubleshooting, debugging, log analysis, SQL, relational databases, technical support methodologies, multitasking

Preferred skills

Atlassian, Zendesk, SharePoint, global organization experience

Responsibilities

Resolving merchant technical issues, collaborating with Tier 2 teams, debugging complex issues, handling escalations, investigating logs and working with SQL

Seniority

Mid-level, hands-on IC