Account Manager B2C
Core
Manage B2C customer relationships and drive sales growth for Michelin's engineered materials and composite products in Malaysia.
Role type
Account Manager B2C
Builds
Long-term customer value and sales revenue for Michelin's product portfolio
Domain
Automotive/Industrial materials (engineered materials, composites)
Deliverable
client delivery
Required skills
Customer relationship management, market research, account planning, negotiation, territory management, business forecasting, stakeholder engagement, project management, network building, organizational planning
Preferred skills
Strategic thinking, entrepreneurial mindset, adaptability, analytical problem-solving
Technologies
CRM tools
Responsibilities
Gather and analyze customer information to understand needs; Monitor and strengthen customer relationships; Identify and generate new business opportunities through market research and cold calling; Build internal and external partnerships; Expand customer buying centers and use cases; Develop and deliver communication and training initiatives; Streamline account management processes; Develop and execute sales action plans to convert leads; Manage assigned territory and account development plans; Collect and share competitor and market intelligence; Position products competitively within the market; Conduct formal negotiations with stakeholders; Develop and execute customer and channel promotions; Collaborate with strategy teams for accurate forecasting
Seniority
Individual Contributor, mid-level sales professional