Inside Sales Representative
Core
Manage and grow a portfolio of small accounts (<$100K/year) as the main commercial contact, ensuring retention, responsiveness, and revenue growth.
Role type
Inside Sales Representative (Account Management)
Builds
Transactional business and order fulfillment for small accounts
Domain
Healthcare sterilization and lab testing services
Deliverable
product features
Required skills
Account management, pricing strategy, quote conversion, CRM management, customer retention, upselling, internal coordination
Preferred skills
Commercial mindset, high-volume account handling, proactive communication, fast response
Technologies
CRM systems
Responsibilities
Own and manage a portfolio of small accounts; Be main point of contact for all commercial topics; Drive retention and identify upsell opportunities; Respond to inbound RFQs and new small account leads; Manage pricing within defined guidelines; Follow up on quotes to convert into orders; Coordinate internally with operations, CS and finance; Resolve customer issues and support after-sales; Keep CRM updated; Reactivate inactive or declining accounts; Support field sales by taking full ownership of transactional business
Seniority
Mid-level, hands-on IC