Customer Operations Representative OTI with GERMAN
Hybrid
Core
Handle customer orders, invoicing, returns, and disputes for a global eye care company.
Role type
Customer Operations Representative (Order to Invoice)
Builds
Order-to-Invoice processes and customer satisfaction
Domain
Healthcare / Eye Care
Required skills
Order management, invoicing, return processing, dispute resolution, stakeholder liaison, data analysis
Preferred skills
SAP, Salesforce, Excel, Shared Service Center experience
Technologies
SAP, Salesforce, Excel
Responsibilities
Handle standard and complex customer orders ensuring compliance; Act as liaison between customers and internal teams; Ensure timely and accurate invoicing; Oversee complex return cases including high-value credits; Analyze and resolve customer issues; Act as escalation point for billing and delivery disputes; Manage customer complaints proactively.
