Sr. Associate II, Customer Service Support
Core
Manage end-to-end customer service operations, consignment inventory, sales analysis, and process improvement for eye care products.
Role type
Senior Associate II, Customer Service & Operations
Builds
Operational efficiency, customer satisfaction, and accurate consignment inventory management
Domain
Healthcare / Eye Care / Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Order processing, billing administration, master data governance, SAP transactions, inventory reconciliation, stakeholder engagement, process documentation, compliance reporting, UAT coordination, training delivery
Preferred skills
Business process transformation, digital integration, data analytics, project leadership, regulatory knowledge (GxP)
Technologies
SAP, iDOC
Responsibilities
Resolve blocked and exception orders, administer billing processes, maintain master data tables, monitor iDOC systems, generate operational and sales reports, manage consignment inventory levels, lead process improvement initiatives, ensure GxP compliance, coordinate cross-functional teams
Seniority
Senior, hands-on IC