Associate I, Customer Service - Return Order Tracebility Specialist (Mandarin speaker)
Core
Manage end-to-end return order processing, validation, and traceability for the China market, ensuring compliance with financial and regulatory policies.
Role type
Associate I, Customer Service Support - Return Order & Traceability Specialist
Builds
Return order execution, credit note administration, and red/blue invoice processing for the China market.
Domain
Healthcare (Eye Care) / Supply Chain Operations / Finance Operations
Required skills
Return eligibility validation, return pricing verification, credit note administration, invoice reconciliation, transaction traceability, regulatory compliance, data reconciliation, stakeholder coordination, process adherence, audit readiness
Preferred skills
Supply Chain certifications, Finance Operations certifications, Quality Management certifications, Process Improvement certifications
Technologies
SAP
Responsibilities
Review and process incoming product return requests from distributors and customers; Verify historical sales transactions and return records to determine product eligibility; Validate return criteria including product eligibility, remaining shelf life, and return periods; Apply Finance-defined return pricing guidelines to determine accurate return values; Coordinate with Order Processing teams to validate return order values and credit notes; Manage the accurate processing of red and blue invoices associated with product returns; Maintain complete and accurate return transaction records to ensure full traceability and audit readiness; Support reporting and analysis related to return transactions and operational performance.
Seniority
Associate I, Entry-level to Mid-level IC