Supervisor, Customer Service (Order Management - HK & KR Market)
Core
Oversees end-to-end order processing, risk management, and customer support for pre-sale and post-sale interactions across business and consumer segments in the HK & KR markets.
Role type
Senior Customer Service Supervisor (Order Management)
Builds
Order fulfillment, customer satisfaction, and operational compliance for medical device products
Domain
Medical Devices / Healthcare
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
End-to-end order management, risk identification, SLA compliance, process improvement, cross-functional liaison, data analysis, regulatory compliance (GxP), team supervision, ERP system proficiency
Preferred skills
Supply chain management, medical device industry experience, business planning, scientific analysis principles
Technologies
ERP systems, GxP compliant systems
Responsibilities
Oversee intake, validation, modification, and closure of orders; monitor order status and resolve delays or bottlenecks; manage backorder communications; ensure adherence to internal policies and service standards; supervise administrative tasks and colleagues; analyze customer interaction data and sales trends; liaise with customers, sales teams, and manufacturing sites; maintain accurate documentation and database records.
Seniority
Senior, hands-on IC with supervisory duties