Manager I, Field Technical Service Engineering - Surgical
Core
Lead a team of field service engineers to install, support, and maintain Alcon Laser, Surgical, and diagnostic equipment within the assigned US region.
Role type
Senior Field Service Manager (Medical Devices)
Builds
Field service operations and customer support for ophthalmic surgical and diagnostic systems
Domain
Healthcare / Ophthalmic Medical Devices
Deliverable
Production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, P&L management, regulatory compliance, budget control, hiring and training, cross-functional collaboration, problem-solving, analytical thinking, independent work, travel management
Preferred skills
P&L responsibility, multi-tasking, high-pressure communication, on-call support, ERP/CRM/FSM proficiency, healthcare services experience, ophthalmic laser technology, hospital OR protocols, medical device networking
Technologies
SAP, Salesforce, ServiceMax, Excel, PowerPoint, MS Teams, SharePoint
Responsibilities
Lead and develop a team of 8-14 field service engineers; ensure regulatory compliance and budget adherence; support service contracts and revenue goals; co-travel with direct reports for coaching; manage performance reviews and disciplinary actions; maintain customer satisfaction and relationships.
Seniority
Manager, hands-on leadership
