Manager I, Field Technical Service Engineering - Surgical
Core
Lead a team of 8-14 field service engineers to install and support Alcon Laser, Surgical, and diagnostic equipment within the assigned service region.
Role type
Senior Field Technical Service Manager
Builds
Field service operations and customer support for ophthalmic surgical equipment
Domain
Healthcare / Ophthalmic Surgical Equipment
Required skills
Team leadership, customer relationship management, regulatory compliance, budget management, sales support, hiring and training, performance management, problem-solving, analytical thinking, travel management
Preferred skills
P&L management, multi-tasking, high-pressure communication, on-call support, Excel/PowerPoint/MS Teams/SharePoint proficiency, SAP/Salesforce/ServiceMax experience, healthcare services experience, ophthalmic laser technology knowledge, hospital operating room protocols familiarity, medical device network integration
Responsibilities
Provide comprehensive service and sales support on all Alcon equipment, maintain positive working relationships with customers and internal teams, ensure customer satisfaction through timely solutions, meet annual regional goals, confirm regulatory compliance, achieve financial goals within budget, support service contracts and revenue, co-travel with direct reports for coaching, hire and develop the team, implement performance reviews and disciplinary actions, perform assigned projects and reports
Seniority
Manager, hands-on leadership