IT Helpdesk Engineer (Taipei)
Core
First-line IT support for internal users across Taiwan, Japan, Korea, and other locations, resolving hardware, software, and network issues.
Role type
IT Helpdesk / Service Desk Engineer
Builds
IT support services for global internal users
Domain
Semiconductor industry IT operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 10/11 troubleshooting, hardware configuration, network connectivity support, Microsoft SCCM/Configuration Manager, Active Directory, Microsoft Entra ID, ticketing systems, PowerShell, IT asset management, Knowledge Base creation
Preferred skills
Cross-regional user support, AI-enabled IT support technologies, automation, process standardization
Technologies
Windows 10, Windows 11, Microsoft SCCM, Configuration Manager, Active Directory, Microsoft Entra ID, Microsoft Teams Rooms, PowerShell
Responsibilities
Install, configure, and troubleshoot Windows computers and peripherals; deploy software and updates via SCCM; manage device lifecycle and data migration; create and maintain Knowledge Base articles; analyze recurring issues to improve service efficiency
Seniority
Individual Contributor, entry to mid-level
