Associate Account Manager (Remote CST)
Core
Retain and grow relationships with existing commercial and industrial waste customers by managing accounts, preventing cancellations, and selling the full suite of waste services.
Role type
Associate Account Manager (Customer Service)
Builds
Customer retention and revenue growth for Republic Services' waste management portfolio
Domain
Waste management and environmental services
Deliverable
client delivery
Required skills
outbound calling, inbound call handling, customer retention, contract renewal, sales of service suites, Salesforce proficiency, pricing strategy
Preferred skills
waste industry experience, transportation industry experience
Responsibilities
Maintain and retain existing customers through proactive daily outreach, respond to cancellation requests per escalation policy, perform contractual re-signs to extend relationships, communicate on company pricing initiatives, utilize Salesforce to document activities, meet with Sales Manager to review retention progress and goals
Seniority
Entry-level, 0-2 years experience