Customer Care Specialists
Core
Handle incoming customer inquiries via phone, email, and digital channels to support products, orders, deliveries, and claims for the Nordic market.
Role type
Customer Care Specialist
Builds
Smooth and professional customer experience across the Nordic market
Domain
Consumer goods (garden tools) / Customer Service
Deliverable
client delivery
Required skills
Swedish (professional proficiency), Norwegian (professional proficiency), English (good), order administration, system administration, cross-functional collaboration
Preferred skills
Danish, experience in a Nordic organization
Responsibilities
Handle incoming customer inquiries via phone, email and digital channels; Provide support related to products, orders, deliveries and claims; Register, administer and follow up customer orders; Ensure accurate customer and order data in our systems; Collaborate closely with colleagues in sales, logistics, planning and other support functions
Seniority
Individual Contributor
