Customer Care Specialists
Core
Handle incoming customer inquiries via phone, email, and digital channels to support products, orders, deliveries, and claims for the Nordic market.
Role type
Customer Care Specialist (Service & Order Administration)
Builds
Customer support processes and order fulfillment workflows for GARDENA in the Nordic region
Domain
Consumer Goods / Garden Tools / Customer Service
Deliverable
client delivery
Required skills
Customer service, order administration, multilingual communication (Swedish, Norwegian, English), data entry, system navigation, cross-functional collaboration
Preferred skills
Experience in Nordic organizations, project participation, process improvement initiatives
Technologies
Multiple internal systems (specific names not listed)
Responsibilities
Handle incoming customer inquiries via phone, email, and digital channels; Provide support related to products, orders, deliveries, and claims; Register, administer, and follow up customer orders; Ensure accurate customer and order data in systems; Collaborate with sales, logistics, and planning functions
Seniority
Individual Contributor, Entry to Mid-level