Senior Manager ServiceNow Platform
Core
Own ServiceNow platform strategy, roadmap, governance, and delivery across ITSM, ITOM, CMDB, HRSD, and workflow investments to maximize business value.
Role type
Senior Manager, ServiceNow Platform Owner
Builds
Enterprise IT service management and automation solutions for a large waste management company
Domain
Environmental services / Enterprise IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow platform strategy, ITSM, ITOM, CMDB, service mapping, enterprise workflow automation, ITIL practices, Agile/Scrum, product management, program management, executive stakeholder management, vendor/partner management, release management, demand management
Preferred skills
ITIL Managing Professional, PMP
Technologies
ServiceNow, ITIL
Responsibilities
Define platform vision and roadmap aligned with enterprise IT strategy; lead cross-functional product teams and manage backlogs; partner with architects to ensure out-of-box alignment and upgrade safety; manage release cadence, governance, and change management; report platform health and KPIs to executive leadership; identify and qualify new use cases with business stakeholders; manage third-party implementation partners and account teams
Seniority
Senior, hands-on IC with leadership responsibilities
