Support och Produktrådgivare
Core
Deliver professional support, warranty claims handling, and product training for end-customers and retailers of garden care equipment.
Role type
Senior IC customer support and product advisory specialist
Builds
Customer trust, product knowledge base, and efficient warranty processes for GARDENA garden care products
Domain
Consumer goods / Garden care / Hardware
Deliverable
client delivery
Required skills
Customer service experience, technical troubleshooting, warranty claims adjudication, product training facilitation, content creation (guides/FAQs), process improvement, decision-making under guidelines, Microsoft Office proficiency
Preferred skills
Aftermarket experience, B2B/B2C sales support, knowledge of Danish/Norwegian/Finnish
Technologies
Microsoft Office
Responsibilities
Provide solution-oriented support to end-customers and retailers; Handle complex product inquiries for irrigation, pumps, and robotic mowers; Adjudicate warranty and claim cases based on technical assessment; Conduct product training for retailers and internal stakeholders; Develop educational materials and knowledge articles; Improve support processes and routines