Chargé(e) réclamation client (F/H)
Core
Expertise returned products from sales subsidiaries to propose solutions and manage client complaints.
Role type
Client Claims Engineer (Technical)
Builds
Technical expertise reports and supplier improvement processes
Domain
Industrial manufacturing (process measuring and control technology)
Deliverable
client delivery
Required skills
mechanical or electronic or physical measurement technical knowledge, hands-on product testing and manipulation creation, technical writing, English (B2), rigorous and autonomous work style
Preferred skills
openness to learning new skills
Responsibilities
Expertise returned products to propose solutions, follow up on client complaints, assist sales subsidiaries with product failure investigations, identify early signals of product failure risks, ensure supplier improvement processes, write technical documentation for investigations