Customer Solutions Specialist
Core
Primary contact for high-volume distribution customers, leading chat operations, and providing technical product support to ensure exceptional customer experiences.
Role type
Customer Solutions Specialist (Subject Matter Expert)
Builds
Customer support interactions, order documentation, and chat operations for construction equipment sales customers
Domain
Construction equipment / Industrial machinery
Deliverable
client delivery
Required skills
CRM systems, phone and communication systems, interpreting schematics and parts lists, ERP systems, Microsoft Office (Excel, Word), product knowledge, problem-solving, relationship building
Preferred skills
Fast-paced environment experience, account maintenance, back-order resolution
Technologies
CRM systems, chat support platforms, ERP systems, Microsoft Office
Responsibilities
Serve as primary point of contact for distribution customers, lead customer engagement via chat platform, provide technical support on product functionality and parts, coordinate order documentation, resolve shipment discrepancies and open cases, maintain accurate customer records in CRM
Seniority
Mid-level, hands-on IC