Field IT Engineer- Executive Services
Core
Deliver high-touch technical support to executive leadership, ensuring seamless technology experiences across devices and environments.
Role type
Field IT Engineer (Executive Services)
Builds
Executive readiness for meetings and key events
Domain
Corporate IT support, Apple ecosystem, Windows platforms, enterprise mobility
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Advanced technical troubleshooting, Apple ecosystem support (macOS, iOS, iCloud), Windows platform proficiency, enterprise mobility support (iPhone, Android), ServiceNow ticket management, device lifecycle management, workstation imaging, hardware repair and maintenance, Microsoft Office suite management (Outlook, Teams, Office 365, One Drive, One Note), network connectivity troubleshooting
Preferred skills
Cross-functional collaboration, training and guidance on IT systems
Technologies
macOS, iOS, iCloud, Windows, iPhone, Android, ServiceNow, Microsoft Teams, Office 365, One Drive, One Note, Outlook
Responsibilities
Provide exemplary technical support to end-users and executive staff (remote and in-office), troubleshoot and resolve hardware and software problems, maintain and repair computer hardware including desktops, laptops, printers, and peripherals, manage and support Outlook mail clients and Microsoft Collaboration tools, serve as an escalation point for facility and end user technical issues, oversee IT infrastructure operations at corporate locations
Seniority
Mid-level, hands-on IC
