B2B Customer Success Specialist- Equipment Services with German (m/f/d)
Core
Central coordination point for B2B customers, technicians, and suppliers to manage service orders and ensure timely interventions across the DACH region.
Role type
B2B Customer Success Specialist (Equipment Services)
Builds
End-to-end service delivery for scientific equipment partners
Domain
Life Sciences / Medical Equipment Services
Deliverable
client delivery
Required skills
B2B customer relationship management, service order management, intervention coordination, quotation and contract management, invoicing coordination, cross-functional collaboration
Preferred skills
Order management background, ERP/CRM system knowledge, SAP C4C experience
Technologies
Microsoft Office (Excel), ERP/CRM systems, SAP C4C
Responsibilities
Manage internal and external customer partnerships; coordinate intervention requests with EU teams, field technicians, and suppliers; handle quotations through invoicing; oversee subcontractor interventions.
Seniority
Individual Contributor, mid-level