HRSSC- Manager Enablement Lead
Core
Lead enablement for managers by providing consultative HR support, managing service desk operations, and driving digital adoption of HR systems.
Role type
Manager, HR Service Center (HRSSC) Enablement Lead
Builds
Manager-facing knowledge base, training materials, and optimized HR service workflows
Domain
Human Resources / HR Technology
Deliverable
dashboards & analysis
Required skills
HR policy interpretation, HR system administration, case management, knowledge management, training facilitation, data analysis, stakeholder management, process improvement
Preferred skills
AI tool implementation, automation strategy, change management
Technologies
ServiceNow, Workday, virtual agent platforms, reporting tools
Responsibilities
Serve as first point of contact for manager HR inquiries; manage ServiceNow tickets and chat support; develop and maintain knowledge articles for self-service; coach managers on HR processes and systems; analyze workforce metrics to provide insights; lead continuous improvement initiatives for service delivery.
Seniority
Manager, hands-on IC