People Success Analyst
Core
Serve as the initial point of contact for people-related requests, manage service requests via the People Platform, and provide consultation or triage for routine to moderately complex HR matters.
Role type
People Success Analyst (HR Operations)
Builds
Manager enablement resources, process documentation, and data-driven insights for People Success initiatives.
Domain
Human Resources / SMB Services
Deliverable
dashboards & analysis
Required skills
Case management systems (Oracle), data analysis, process documentation, employment law knowledge, Microsoft Office (SharePoint, Excel), request triage
Preferred skills
HR certifications (PHR/SHRM-CP), manager enablement experience
Technologies
Oracle, SharePoint, Microsoft Office
Responsibilities
Manage service requests through the People Platform, partner with business managers to resolve people matters, identify trends in data to inform process improvements, maintain People Success SharePoint and Source sites, support manager enablement initiatives.
Seniority
Mid-level, hands-on IC
