B2B Customer Service Specialist with German
Core
B2B Customer Service Specialist managing complaints and service requests for biopharma partners via email and SAP C4C.
Role type
B2B Customer Service Specialist
Builds
Customer satisfaction and complaint resolution workflows
Domain
Biopharma / Life Sciences
Deliverable
client delivery
Required skills
Customer service, complaint management, order issue resolution, invoice discrepancy handling, price adjustment, product returns processing, SAP C4C proficiency, Microsoft Office
Preferred skills
Laboratory background, ERP/CRM knowledge, SAP C4C experience
Responsibilities
Provide back-office support to customers primarily via email and SAP C4C; Handle and process customer complaints and service requests; Investigate and resolve order-related issues, customer complaints, and invoice discrepancies; Review and resolve price discrepancies; Process product returns; Drive continuous improvements in Customer Service efficiency.
Seniority
Entry to Mid-level, hands-on IC