Customer Service specialist
Core
Manage end-to-end order-to-cash processes, customer inquiries, and order fulfillment for the Korea region.
Role type
Customer Service Specialist (Order Management)
Builds
Order fulfillment and billing processes for B2B clients
Domain
B2B Healthcare/Pharmaceuticals
Deliverable
client delivery
Required skills
Order-to-cash process management, SAP SD module, B2B sales support, logistics coordination, data management in ERP systems
Preferred skills
SAP SD module expertise, B2B healthcare/pharma industry experience, multinational company experience
Technologies
SAP SD, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Responsibilities
Manage customer orders from placement to billing, coordinate with sales and finance teams, resolve customer complaints and product inquiries, maintain accurate business records, escalate and resolve complex customer issues
Seniority
Mid-level, hands-on IC