Customer Service Specialist
Core
Managing customer orders, resolving operational issues, and supporting production-related processes in the manufacturing industry.
Role type
Customer Service Specialist
Builds
Order fulfillment and customer support for manufacturing clients
Domain
Manufacturing / Supply Chain
Deliverable
client delivery
Required skills
problem-solving, organization, time management, computer proficiency, Microsoft Office Suite, SAP
Responsibilities
handling customer inquiries via email/chat, managing order registration and feasibility checks, coordinating with internal departments (QA, Supply Chain, Product Management), processing complaints, handling reservations and contracts, managing invoicing and shipment tracking
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