Cross Technology Managed Services Engineer (L1)
Core
First-line support engineer ensuring IT infrastructure and systems remain operational for clients by monitoring, troubleshooting, and resolving low-complexity incidents.
Role type
L1 Managed Services Engineer
Builds
Operational stability and service continuity for client IT environments
Domain
IT Infrastructure / Managed Services
Required skills
Incident management, ITSM tools, ticket handling, root cause analysis, patching, configuration changes, disaster recovery support, knowledge base maintenance, cross-domain troubleshooting (Cloud, Security, Networking, Applications, Collaboration)
Preferred skills
ITIL processes, management agents, redundancy concepts, project planning, active listening, client-centric communication
Technologies
ITSM tools, Cloud, Security, Networking, Applications, Collaboration
Responsibilities
Monitor client infrastructure and solutions, identify and resolve technical incidents, provide telephonic/ITSM/chat support, perform maintenance activities (patching, configuration), update knowledge articles, support disaster recovery functions and tests, report and escalate incidents, ensure seamless shift handovers
Seniority
Entry-level, hands-on IC