Operations Manager (m/w/d) – Winterthur Area
Core
Lead managed services operations and ensure successful delivery of infrastructure services within a complex enterprise environment.
Role type
Senior Operations Manager (IT Infrastructure)
Builds
Managed services and infrastructure services for enterprise clients
Domain
IT Operations / Managed Services
Required skills
IT infrastructure management, ITSM frameworks, SLA management, vendor management, stakeholder coordination, incident management, operational governance, risk management, reporting, continuous improvement
Preferred skills
ITIL 4 Managing Professional, ISO/IEC 20000, SIAM Professional, PMP, PRINCE2, Security/Network/Storage/Compute certifications
Technologies
ITSM tools, monitoring platforms, incident management systems
Responsibilities
Lead day-to-day managed services operations, ensure SLA/OLA adherence, oversee incident/problem/change management, drive operational governance and continuous improvement, coordinate teams and vendors, manage major incidents and escalations, produce operational reports and KPIs, identify and mitigate operational risks
Seniority
Senior, hands-on leadership
