IT Operations Manager (m/w/d)
Core
Overarching steering of customer-relevant IT services to ensure stable, transparent, and efficient service operations.
Role type
Senior IT Operations Manager (Service Delivery)
Builds
Customer-relevant IT services and operational stability
Domain
IT Service Management / Managed Services / Infrastructure & Cloud
Required skills
IT Service Management (ITIL), Service Delivery Management, Technical Account Management, Process & Governance Management, Risk Management, Stakeholder Management, Change Management, Incident & Problem Management, Service Level Management, ITSM Tools, Reporting & KPI Control, Infrastructure/Platform/Cloud/Datacenter Technologies
Preferred skills
ITIL Foundation, ISO 20000, ISO 27001, BSI-Grundschutz, Project Management (via careerplan.io/jobs/2744687-it-operations-manager-mwd-at-kramer-crew-gmbh-co-kg)
Technologies
ITSM Tools, Reporting Tools, KPI Dashboards
Responsibilities
Coordinate cross-service operations and responsibilities; Evaluate risks, dependencies, and impacts on services; Support escalations and prioritize conflicts; Prepare decision foundations for management and governance bodies; Drive continuous improvement measures and Service Improvement Plans.
Seniority
Senior, hands-on IC