Service Delivery Manager Support Services
Core
Ensure successful delivery of SDIS support services across a portfolio of complex client accounts, managing service quality, profitability, and client relationships.
Role type
Service Delivery Manager (Support Services)
Builds
Managed support services for enterprise clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
multi-account coordination, SLA management, contract profitability tracking, risk mitigation, account planning, up-selling, stakeholder management, incident resolution, budgeting and forecasting
Preferred skills
ITIL certification, advanced analytical mindset, proactive problem-solving
Technologies
SDIS platform
Responsibilities
Act as primary point of contact for client inquiries and escalations; ensure service delivery aligns with SLAs and contractual agreements; identify and mitigate risks in client relationships; coordinate contract renewals and promote additional services; maintain accurate client documentation and performance reports; oversee financial aspects including budgeting and profitability tracking.
Seniority
Mid-to-Senior, hands-on IC
