Skilled Services Technician
Core
Provides on-site installation, configuration, maintenance, and break/fix support for client hardware and software, including servers and network equipment.
Role type
Skilled Services Technician (IT Infrastructure Support)
Builds
Operational hardware and associated software environments for clients
Domain
IT Services / Client Support
Deliverable
client delivery
Required skills
Hardware installation and configuration, Server and network maintenance, Troubleshooting and diagnostics, Backup system setup, Active Directory management, Client engagement
Preferred skills
Vendor and product certifications, Vocational training, CompTIA A+ certification
Technologies
Servers, Network hardware, Active Directory, Desktops, File servers
Responsibilities
Perform basic equipment setup and configuration of associated software at client sites, Maintain servers and network hardware, Diagnose and troubleshoot hardware failures, Provide telephonic, remote, and on-site support, Monitor ITSM queues, Assist with software and hardware installation and break/fix functions
Seniority
Mid-level, hands-on IC
