ServiceNow Business Analyst: HRSD
Core
Bridge business stakeholders and technical delivery to translate HR service requirements into ServiceNow HRSD configurations and manage the full delivery lifecycle.
Role type
ServiceNow Business Analyst (HRSD specialism)
Builds
ServiceNow HRSD configurations (Case Management, Lifecycle Events, Journey Accelerators, Employee Centre) and product features
Domain
HR Technology / Service Management
Deliverable
production ML models | product features
Required skills
Requirements elicitation, workshop facilitation, user story writing, UAT coordination, stakeholder management, ServiceNow HRSD module familiarity, HR process-to-configuration translation
Preferred skills
ServiceNow CSA certification, Now Create methodology, Agile tools (Jira, Azure DevOps)
Technologies
ServiceNow, Jira, Azure DevOps
Responsibilities
Lead stakeholder workshops to elicit and validate requirements; Translate requirements into user stories and acceptance criteria; Own and maintain the requirements backlog; Coordinate functional testing and UAT; Document scope changes, risks, and dependencies; Support HRSD Product Owner in translating People & Culture service requirements into ServiceNow configuration.
Seniority
Mid-Senior, hands-on IC