ServiceNow Business Analyst
Core
Translates business requirements into actionable user stories and leads Agile ceremonies to drive solution development for federal clients.
Role type
Senior ServiceNow Business Analyst (Agile)
Builds
Functional specs, technical documents, training materials, and user stories for ServiceNow implementations
Domain
Federal government contracting / IT Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Requirements translation, User story creation, Gherkin syntax, Process mapping, Role matrix creation, Agile facilitation, Functional/technical documentation, Stakeholder communication
Preferred skills
ServiceNow Platform experience, ServiceNow App Engine/CSM/ITSM knowledge, Manual testing, Sprint ceremony facilitation, System demonstration
Technologies
ServiceNow, MS Teams, Gherkin
Responsibilities
Analyze existing system documentation, Create and maintain project roadmaps, Provide technical assistance and troubleshooting, Partner with Product Owners to define story scope, Lead and facilitate Agile ceremonies, Create and peer-review documentation, Support all phases of the project lifecycle
Seniority
Senior, hands-on IC
