Retail Customer Success Executive
Core
Drive client engagement, solution adoption, and business growth for Retail/Entertainment clients by acting as a trusted advisor on business processes and transformation needs.
Role type
Senior Customer Success Executive (Retail)
Builds
Client relationships and solution adoption strategies for retail and entertainment sectors
Domain
Retail and Entertainment industry consulting
Deliverable
client delivery
Required skills
Customer lifecycle management, business process analysis, solution recommendation, stakeholder management, ROI presentation, project governance
Preferred skills
IT services background, digital transformation project experience, enterprise client experience
Responsibilities
Manage end-to-end customer lifecycle, identify whitespace opportunities, collaborate with delivery and sales teams, lead solution discussions, support project governance, strengthen long-term stakeholder relationships
Seniority
Senior, hands-on IC
