MFG Customer Success Executive
Core
Drive successful solution adoption and long-term value realization for enterprise manufacturing clients by acting as a trusted advisor on digital transformation.
Role type
Senior Customer Success Executive (Manufacturing)
Builds
Digital transformation solutions for manufacturing operations, supply chain, and production processes.
Domain
Manufacturing industry / Digital Transformation / IT Services
Deliverable
client delivery
Required skills
Customer lifecycle management, manufacturing operations expertise, solution consulting, ROI presentation, stakeholder management, project governance
Preferred skills
IT services background, smart factory solutions experience, Japanese manufacturing client experience
Technologies
Smart factory solutions
Responsibilities
Manage end-to-end customer lifecycle for Manufacturing clients, Act as a trusted advisor understanding business processes, Identify whitespace opportunities and recommend solutions, Collaborate with delivery and sales teams, Lead solution discussions and ROI-driven presentations, Support project governance, Strengthen long-term relationships with key stakeholders
Seniority
Senior, hands-on IC
