Digital Success Manager
Core
Drive customer success, adoption, and growth for Ferguson's Field Service Management (FSM) partnerships and Vendor-Managed Inventory (VMI) solutions for Residential Trade and HVAC businesses.
Role type
Senior individual contributor Digital Success Manager
Builds
Field Service Management platforms (ServiceTitan, Jobber) and Vendor-Managed Inventory solutions (Ferguson SureStock)
Domain
B2B distribution, construction technology, HVAC, residential trade
Deliverable
product features
Required skills
strategic account management, partner management, go-to-market strategy, customer adoption strategies, portfolio management, data analysis, commercial acumen, cross-functional leadership, CRM proficiency
Preferred skills
Field Service Management platform expertise, Vendor-Managed Inventory landscape knowledge, Salesforce/Power BI experience, travel readiness
Technologies
ServiceTitan, Jobber, Ferguson SureStock, PLY, Kojo, CribMaster, eTurns, Fishbowl, Keepstock, Salesforce, Power BI
Responsibilities
Develop and implement strategies to increase customer adoption and engagement for FSM and VMI solutions; lead joint initiatives with software partners to expand value; track adoption, revenue, and business performance; identify barriers to adoption and improve customer experience; develop go-to-market plans and growth targets; support sales teams with positioning and subject-matter expertise; report portfolio performance and recommendations to leadership
Seniority
Senior, hands-on IC
