Sales Support Manager
Core
Supervising a team of 14 Sales Support Representatives to ensure high-quality customer service standards, meet business objectives, and resolve customer concerns.
Role type
Sales Support Manager
Builds
Customer service operations and team performance within a showroom environment
Domain
Industrial supply and distribution
Deliverable
client delivery
Required skills
Team supervision, performance management, change management, customer service orientation, data-driven leadership, Microsoft Office proficiency
Preferred skills
Trilogie experience, Salesforce experience
Responsibilities
Supervise a team of 14 Sales Support Representatives, set priorities and expectations based on business needs, mentor and develop team members, evaluate associate key performance indicators, participate in associate work to drive efficiency
Seniority
Manager, team lead