Linux Helpdesk Technician, Lund
Core
Providing 1st and 2nd line IT support for Linux environments to thousands of internal users, ensuring system stability and user productivity.
Role type
Linux Helpdesk Technician (1st/2nd line support)
Builds
Internal Linux client environments and support processes for Axis employees
Domain
IT Support / Linux Systems Administration
Deliverable
client delivery
Required skills
Linux system administration, client support, ticketing systems, Ubuntu, Bash scripting, technical documentation, hardware troubleshooting
Preferred skills
FAI (Fully Automatic Installation), Ubuntu Landscape, CFEngine, ServiceNow, Python, OS rollout management, Windows/Mac support
Technologies
Ubuntu, FAI, Ubuntu Landscape, ServiceNow, Bash, Python, CFEngine
Responsibilities
Provide support via ticketing, telephone, remote tools, and on-site visits; Install and configure Linux clients; Troubleshoot hardware and software issues; Create and maintain technical documentation; Staff the walk-in service desk; Identify and resolve issues proactively using monitoring tools
Seniority
Individual Contributor, mid-level support role
