Refresh Team Lead (TM1) (Government)
Core
Lead a team of 15-18 technicians to execute IT refresh cycles for government clients, managing inventory, scheduling, and post-refresh support.
Role type
Senior IC IT Operations Team Lead
Builds
IT refresh cycles (device/network replacement) for Federal Government clients
Domain
Government IT Services / IT Operations
Deliverable
product features
Required skills
Team leadership, inventory management, project management, technical support, queue management, reporting, stakeholder communication
Preferred skills
Refresh project coordination, customer engagement
Technologies
Ticketing systems, Asset management tools
Responsibilities
Assign and prioritize work for refresh technicians, monitor inventory and delivery schedules, provide advanced technical support, manage post-refresh issues, onboard and train new hires, collaborate with asset and distribution teams, develop refresh targets and reports, manage ticketing and tasking queues, validate refresh work, support leadership with metrics and reporting.
Seniority
Senior, hands-on IC with supervisory experience
