Tier 2 Enterprise Operations Engineer, Journeyman (Active Top Secret Clearance Required)
Core
Provide Tier 2 troubleshooting, incident management, and operations support for virtual infrastructure and physical data center devices.
Role type
Tier 2 Enterprise Operations Engineer (Journeyman)
Builds
Virtual machine builds, decommissions, and resource changes within a VMware environment
Domain
Federal government contracting, IT infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
VMware vSphere, vCenter, ITIL processes, ITSM tools (ServiceNow), physical device installation and configuration, enterprise storage solutions
Preferred skills
None stated
Technologies
VMware vSphere, vCenter, ServiceNow
Responsibilities
Provide Tier 2 Incident Management triage, troubleshooting, and resolution for virtual infrastructure; Fulfill Tier 2 Service Requests including VM builds and decommissions; Maintain and support physical devices and cabling within a data center; Monitor IT infrastructure through prescribed tools; Participate in ITIL process areas such as configuration, change, and release management; Ensure compliance with security and operational policies.
Seniority
Mid-level (2-4 years experience)
