Backup & Storage Engineer (L2) – Commvault, NetBackup & Veeam
Core
L2 System Administrator supporting enterprise backup and storage infrastructure, ensuring data protection, storage availability, and SLA compliance.
Role type
L2 System Administrator (Backup & Storage)
Builds
Enterprise backup and storage services for customers
Domain
IT Infrastructure / Data Protection
Required skills
Commvault, Veritas NetBackup, Veeam, SAN/NAS administration, LUN mapping, zoning, storage capacity management, incident resolution, restore operations, ITIL processes, ServiceNow, 24x7 support
Preferred skills
Vendor certifications (Commvault, Veeam, NetBackup), Dell PowerStore/PowerMax, NetApp, Pure Storage, VMware backup, database backup, application-aware recovery, replication, snapshots, deduplication, immutable backup, PowerShell/Python/Shell scripting, capacity forecasting, disaster recovery testing
Technologies
Commvault, Veritas NetBackup, Veeam, Dell PowerStore, PowerMax, NetApp, Pure Storage, VMware, ServiceNow
Responsibilities
Provide L2 support for backup incidents, job failures, alerts, and service requests; Administer and troubleshoot enterprise backup platforms; Investigate failed backups, missed schedules, agent issues, and connectivity failures; Monitor backup job status, success rates, retention compliance, and capacity; Execute approved restore and recovery requests; Administer and troubleshoot enterprise storage platforms (SAN, NAS); Support storage provisioning, volume allocation, LUN mapping, and zoning; Monitor storage utilization, capacity, performance, and latency; Resolve incidents within defined SLAs; Follow ITIL Incident, Problem, Change, and Request Management processes; Coordinate with L1/L3, Server, Database, Virtualization, and Application teams; Ensure effective APAC–EMEA–NLAM follow-the-sun handovers
Seniority
Mid-level, hands-on IC