Customer Experience Representative
Core
Serve as the primary point of contact for Public Sector customers, managing orders, shipments, and account inquiries via phone, email, and internal channels.
Role type
Customer Experience Representative (B2B Support)
Builds
Order fulfillment and account support for Public Sector clients
Domain
Technology distribution / Public Sector (via careerplan.io/jobs/R-117579-customer-experience-representative-at-ingrammicro)
Deliverable
client delivery
Required skills
Customer service, order management, issue resolution, data entry, CRM/ERP system usage, B2B support
Responsibilities
Handle customer inquiries via phone and email, track order status and shipment issues, route customers to appropriate internal teams, maintain accurate customer records, document interactions for process improvement, assist with administrative tasks