Customer Service Representative Level 2
Core
Serve as a primary point of contact for customers, handling inbound calls and emails to resolve order issues, provide status updates, and manage account inquiries.
Role type
Level 2 Customer Service Representative
Builds
Customer satisfaction and order resolution for architectural glass and building products
Domain
Manufacturing / Distribution / Construction Materials (via careerplan.io/jobs/4437781009-customer-service-representative-level-2-at-oldcastlebuildingenvelope)
Deliverable
client delivery
Required skills
Phone and email communication, order status tracking, account research, issue investigation, internal team coordination, documentation, multitasking, KPI management
Preferred skills
Technical industry experience (doors, windows, aluminum systems), 6+ years customer service experience, PC proficiency
Responsibilities
Handle high volume of inbound customer calls, monitor shared email inbox, research customer accounts and order history, investigate and resolve order/account issues, communicate with internal Sales and departments, make order updates and changes, perform administrative tasks, prioritize workload based on urgency
Seniority
Mid-level, individual contributor