Sr Technical Engineer - Billing Support
Core
Provide expert-level technical assistance and Level 2 diagnosis for complex billing and cloud product issues, acting as a trusted advisor to minimize downtime and ensure SLA compliance.
Role type
Senior Technical Engineer (Billing Support & Cloud Infrastructure)
Builds
Billing support processes, incident response workflows, and knowledgebase articles for SaaS cloud solutions.
Domain
B2B Technology Sales Channel, Cloud Infrastructure (Azure, AWS, GCP), Billing Systems
Deliverable
client delivery | dashboards & analysis | production ML models
Required skills
Azure storage solutions, S2S VPN, incident management, event management, SQL, Web Services (XML, JSON, SOAP, REST), Linux/Windows environments, Zendesk, SAP, monitoring tools (Zabbix, Datadog), Bash/Python/PowerShell scripting
Preferred skills
CSS/HTML, Agile tools (Confluence, JIRA), Docker, Kubernetes, ITIL certification, cloud certifications (Azure/AWS/GCP), Spanish/French/Portuguese/German/Italian
Technologies
Microsoft Azure, AWS, GCP, Zendesk, SAP, Zabbix, Datadog, Monitis, Confluence, JIRA, Apache, IIS, MySQL, MSSQL, PostgreSQL, Docker, Kubernetes
Responsibilities
Handle support requests and provide Level 2 diagnoses; triage issues to internal/external teams to meet OLAs; monitor systems and respond to alerts/emergency issues within 5 minutes; act as first responder to service outages; document and maintain knowledgebase articles; assist partners with Azure technical difficulties and documentation; drive closure of high-priority cases with minimal MTTR.
Seniority
Senior, hands-on IC