Principal Software Delivery Project/Program Manager
Core
Strategic leader driving the migration from traditional conversational AI to an Agentic AI platform within the customer self-service ecosystem, bridging business strategy, AI technology, and software delivery execution.
Role type
Principal Software Delivery Project/Program Manager
Builds
Next-generation Agentic AI capabilities and intelligent customer self-service platforms
Domain
Telecommunications / Customer Experience / Artificial Intelligence
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Technical program management, AI transformation leadership, software delivery lifecycle management, Generative/Agentic AI knowledge, executive stakeholder management, data analytics, change management
Preferred skills
Contact center technologies, large-scale vendor partnership management, telecommunications industry experience, organizational change implementation
Technologies
Agentic AI, Generative AI, Machine Learning, Conversational AI, Cloud platforms
Responsibilities
Lead transformation initiatives for migrating to Agentic AI platforms; Define KPI frameworks and benefit measurement methodologies; Manage cross-functional delivery teams and vendor partnerships; Develop adoption strategies for new AI capabilities and operating models; Create executive communications and transformation narratives; Drive roadmap planning and release execution for complex software initiatives
Seniority
Principal, strategic leadership & execution
