Customer Solutions Manager, Prototyping & Customer Engineering
Core
Orchestrating complex, AI-focused customer engagements from concept to delivery, partnering with engineers to validate technical feasibility and shape enterprise AI adoption.
Role type
Senior Customer Solutions Manager (AI/Prototyping)
Builds
Early iterations of AI products and solutions (Generative AI, Agentic AI) for enterprise customers
Domain
Cloud computing, Artificial Intelligence, Generative AI, Agentic AI
Deliverable
production ML models | product features
Required skills
Leading large-scale technical programs, customer-facing engagement with executives, cross-functional team leadership, solution architecture coordination, risk mitigation, program strategy, process improvement
Preferred skills
PMP certification, SCRUM/Agile/SAFe certification, cloud services migration and modernization experience
Technologies
Large language models, RAG architectures, autonomous agents, AI-driven development tools
Responsibilities
Own strategic AI engagements from kick-off to delivery, facilitate prototyping engineers in AI solution design, partner with Sales and Solutions Architecture to qualify opportunities, build relationships with customer executives, establish engagement metrics and track delivery velocity, develop processes for team efficiency, identify AI implementation risks, apply product thinking for responsible AI practices
Seniority
Senior, hands-on IC
