Technical Program Manager
Core
Lead end-to-end delivery of enterprise Agentic AI deployments, acting as the central owner across customers, internal teams, and partners to ensure successful implementation from kickoff to hypercare.
Role type
Senior Technical Program Manager (Enterprise AI Delivery)
Builds
Enterprise-grade conversational AI solutions for global brands
Domain
Enterprise Software / Agentic AI / Customer Experience
Deliverable
production ML models | product features | client delivery
Required skills
end-to-end program delivery, cross-functional leadership, stakeholder management, risk management, Agile/Waterfall/Hybrid methodologies, technical credibility (APIs/infrastructure), pre-sales scoping
Preferred skills
conversational AI/LLM experience, CCaaS platform knowledge (Genesys, Five9, NICE, Avaya), PMP/Scrum certifications, SI/GSI/BPO management
Technologies
Genesys, Five9, NICE, Avaya, APIs, Infrastructure
Responsibilities
Own scope, timeline, budget, and quality for enterprise AI deployments; lead implementations from SOW kickoff through go-live; drive execution across cross-functional pods; manage customer escalations and governance meetings; coordinate technical dependencies and pre-sales scoping; mentor junior TPMs and establish delivery best practices
Seniority
Senior, hands-on IC with mentorship responsibilities