Network Administrator (Government)
Core
Provide onsite and remote Tier 2 IT support for LANs, servers, network devices, and end-users in a 24x7 environment for ICE ITFO operations.
Role type
Senior IC Network Administrator / Support Technician
Builds
24x7 LAN support, server configurations, network device maintenance, and video teleconferencing infrastructure
Domain
Government / Law Enforcement / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
network diagnostics, server configuration, backup management, cabling, mobile device support, system patching, ticket management, inventory tracking, video conferencing setup, hardware repair, system design analysis
Preferred skills
enterprise support in large organizations, system performance optimization, project planning, technical expertise across multiple assignments
Technologies
ServiceNow, LAN/WAN, servers, network storage, tape backup, smartphones, tablets, hotspots, video teleconferencing systems
Responsibilities
Install, configure, and maintain network communication devices, servers, and storage arrays; troubleshoot and resolve hardware, software, and network issues; monitor ITSM assignments and apply troubleshooting; update tickets per documentation templates; generate daily, weekly, and monthly activity reports; provide inventory support; install and maintain video teleconferencing infrastructure; participate in after-hours on-call rotations; conduct equipment deployments; run cabling in data centers and wiring closets; analyze business requirements and design specifications; contribute to technical discussions and present briefing materials; identify and fix problems in existing and new system designs.
Seniority
Mid-level, hands-on IC with some autonomy
