Technical Services Engineer-Tier II
Core
Troubleshoots and resolves configuration, network, and software issues for IP network cameras, physical access control, and security solutions for partners and end customers.
Role type
Tier II Technical Services Engineer (Hybrid)
Builds
Security solutions (video surveillance, access control, intercom, audio systems)
Domain
Security technology / Network infrastructure
Deliverable
client delivery
Required skills
Network routing and switching protocols, PC configuration, OS installation, switch/router configuration, unscripted troubleshooting, database analysis, lab simulation, case documentation, engineering collaboration
Preferred skills
Physical access control systems, CCTV/IP Camera configuration, Salesforce Service Cloud, electricity concepts, secondary language (Spanish/Portuguese/French)
Technologies
Switches, routers, IP cameras, Salesforce Service Cloud, debugging tools
Responsibilities
Provide technical support via phone, online helpdesk, and live chat; analyze problems using databases and lab simulations; escalate and collaborate with engineering teams; document cases; train and mentor others; perform lab replications and test engineering fixes
Seniority
Mid-level (2+ years experience), hands-on IC
