Technical Account Manager
Core
Ensure retention and foster growth for top LVT clients by acting as the face of technological and program success, working closely with Client Success Managers to deliver optimal experiences and facilitate client growth.
Role type
Senior Technical Account Manager (Security Hardware & AI Platform)
Builds
Mobile security units, Agentic AI platform, video analytics solutions
Domain
Physical security, AI-driven site intelligence, IP camera analytics
Deliverable
client delivery
Required skills
Troubleshooting software, IP cameras, electrical systems, and networks; configuring device settings and video analytic calibration; diagnosing complex hardware/software issues; consulting on best practices; leading resolution of complex client concerns; communicating technical concepts to non-technical audiences; guiding junior team members; shaping team goals and influencing major initiatives
Preferred skills
None explicitly stated
Technologies
IP camera models, video analytic calibration settings, software configuration tools
Responsibilities
Consult with clients to tailor device configuration and video analytic calibration settings; configure software settings to meet client requirements; diagnose and troubleshoot technical issues related to hardware, software, configuration, and IP camera analytics; act as a trusted advisor for both clients and internal teams; lead resolution for complex client concerns while balancing expectations
Seniority
Senior, hands-on IC with leadership and mentorship responsibilities
