Security Systems Support Specialist
Core
Provide technical support for physical security infrastructure (CCTV, Access Control, Alarm Monitoring) to ensure safety and security for associates and assets across multiple locations.
Role type
Security Systems Support Specialist (Help Desk)
Builds
Physical security monitoring and access control systems
Domain
Retail / Automotive / Physical Security
Deliverable
client delivery
Required skills
CCTV system administration, Access Control system administration, Alarm Monitoring system administration, Windows Server administration, Active Directory management, DHCP configuration, remote troubleshooting, ticket management, customer service
Preferred skills
Genetec experience, Cisco Meraki Appliances experience, Jira usage, Slack usage, Confluence usage, enterprise network environment understanding
Technologies
CCTV, Access Control, Alarm Monitoring, Windows Server, Active Directory, DHCP, Genetec, Cisco Meraki, Jira, Slack, Confluence
Responsibilities
Take incoming calls and emails related to CCTV, Access Control, or Alarm Monitoring issues; troubleshoot problems using remote connectivity tools; review and diagnose Help Desk tickets; assist with configuration of security systems for new buildings; log technical issues in Jira; escalate issues to appropriate internal channels.
Seniority
Junior, hands-on IC