Lead - ServiceNow Platform Architect
Core
Define and drive the overall architecture, design, and governance of the ServiceNow platform across enterprise programs, ensuring scalable, secure, and high-performing solutions.
Role type
Lead ServiceNow Platform Architect
Builds
Enterprise ServiceNow platform solutions, AI-enabled workflows, and automation initiatives
Domain
Enterprise IT Service Management (ITSM), Cloud Architecture, AI/ML
Deliverable
production ML models | product features | infrastructure
Required skills
ServiceNow platform architecture, ServiceNow data model and scripting, REST/SOAP API integrations, cloud architecture, microservices, DevOps practices, AI capabilities (Now Assist, Generative AI, Agentic AI), stakeholder management, architectural decision-making
Preferred skills
ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified Application Architect (CAA), ITIL Foundation, Cloud Practitioner
Technologies
ServiceNow, Now Assist, Predictive Intelligence, Agentic AI, MID Server, Virtual Agent, AI Search
Responsibilities
Define end-to-end architecture for ServiceNow platform, provide architectural guidance to development teams, establish governance frameworks and security controls, monitor platform health and drive optimization, partner with business stakeholders to align solutions with outcomes, drive adoption of AI capabilities and platform modernization
Seniority
Senior, hands-on IC with strategic leadership
