Ticketing Agent
Core
Provide exceptional customer service by assisting passengers with airline reservations, ticketing, check-in support, and travel-related inquiries.
Role type
Customer service agent (airline ticketing)
Builds
Airline reservations, tickets, and travel arrangements for passengers
Domain
Aviation / Airline Ground Services
Deliverable
product features
Required skills
Reservation systems navigation, payment processing, conflict resolution, regulatory compliance, special passenger assistance
Preferred skills
Active listening, problem-solving, empathy
Responsibilities
Make and confirm reservations, issue tickets, collect payments, assist with re-scheduling due to flight irregularities, coordinate special passenger needs, prepare daily sales reports
Seniority
Entry-level, hands-on IC