Distressed Passenger Agent
Core
Managing and resolving hotel and ground transportation bookings for distressed passengers during irregular airline operations.
Role type
Senior IC travel operations agent
Builds
Emergency accommodation and transport solutions for airline passengers
Domain
Aviation + Travel Logistics
Required skills
Travel booking systems, Microsoft Office (Excel), Vendor relations, Emergency coordination, Data recording, Communication
Preferred skills
Airlines experience, Hospitality experience, Additional languages, MS Office proficiency
Responsibilities
Coordinate hotel and ground transport for distressed passengers, Handle emergency relocations and last-minute booking changes, Communicate with internal teams and external vendors, Source compliant hotel options, Make vendor payments, Record reservations in TA Connections system, Support IT and Billing departments, Report incidents to supervisors
